Any problem which has been faced earlier, or a problem for which the existing and desired state are clearly identified is structured problem. An unstructured problem is that which is faced first time no one knows how to solve it. In unstructured problem experts often disagree about the best solution
Structured decision : Structured decisions are made in routine, repetitive, well-structured situations.these types of decision are predetermined decision rules. These may be based on habit, or established policies, rules and procedures and stem from prior experience or technical knowledge about what works or does not work in a given situation. For example A company have predefined routines for handling customer complaints. Decisions are programmed to the extent that they are repetitive and routine and that a definite approach has been worked out for handling them. Because the problem is well-structured, the manager does not have to go to the trouble and expense of working through an involved decision making process. Unstructured decisions: This type of decisions are usually made by the top level management of organisation during the planning for new strategies or when a top level management is confronted with an ill-structured problem and there is no cut and dried solution. The unstructured decisions are unique decisions that require a highly skillful and well experience personals at top level management. For example The idea of a marketing strategy of IBM is an example of a unstructured decision. IBM introduction of a personal computer in the 1980s was unlike any other decision the company had previously made.
Structured decision : Structured decisions are made in routine, repetitive, well-structured situations.these types of decision are predetermined decision rules. These may be based on habit, or established policies, rules and procedures and stem from prior experience or technical knowledge about what works or does not work in a given situation. For example A company have predefined routines for handling customer complaints. Decisions are programmed to the extent that they are repetitive and routine and that a definite approach has been worked out for handling them. Because the problem is well-structured, the manager does not have to go to the trouble and expense of working through an involved decision making process. Unstructured decisions: This type of decisions are usually made by the top level management of organisation during the planning for new strategies or when a top level management is confronted with an ill-structured problem and there is no cut and dried solution. The unstructured decisions are unique decisions that require a highly skillful and well experience personals at top level management. For example The idea of a marketing strategy of IBM is an example of a unstructured decision. IBM introduction of a personal computer in the 1980s was unlike any other decision the company had previously made.
